Next-day delivery is becoming a baseline expectation in the B2B supplies market. Customers who experience next-day from consumer platforms increasingly expect it from their workplace supplier. OMX wants to offer next-day as a reliable, commercial proposition — but the operational foundations are not yet in place. Labour planning, shift patterns, DC layout, and pick processes all need to be optimised before next-day can be promised at scale.

Models are being built for labour optimisation. Team working through DC layout planning, zone management, and shift modelling. A Digital Twin solution design is complete — scenarios can be modelled before making physical changes. The Auckland conveyor shift analysis has produced three options. Small parcels processes have been improved. Hamish leads operationally; Jeff on the Steering Committee.

OMX can confidently offer next-day delivery to customers. Labour planning is accurate and predictive. Shift patterns optimised for throughput. DC layout minimises pick travel and maximises efficiency. The DC team works smarter, not harder. Customers choose OMX because they know their order will arrive tomorrow. Stakeholders see a competitive advantage that drives customer acquisition and retention, underpinned by operational excellence rather than heroics.

There are many moving parts and the DC cannot stop while changes are made. Hold the line on staged rollout — labour model first, then layout, then shift change — rather than a big-bang. The Digital Twin lets us pre-validate each step before it lands on the floor.

Auckland conveyor shift analysis has produced three options. Decision needs to land at the SteerCo — sequencing of pilot and rollout flows from that. Status colour on the project is 'A' (amber) reflecting that decision urgency.

Once foundations are in place, OMX can offer next-day as a commercial proposition — a competitive advantage that drives acquisition and retention. Sales and marketing readiness should be lined up against the pilot exit, not the full rollout.